Improve user experience across your digital finance platform
- Maximise Retention
- Increase User Adaption
- Find Potential issues
Maximise retention
Learn how customers interact with your financial services across different devices, increase user engagement by improving the discoverability of functionality and remove roadblocks users may encounter.
Increase user adaption
Save on development and ensure your product isn’t hindered by poor user experience.
Find Potential issues
Get all your findings from our website UX report in an easy to digest report, outlining key findings, problems found and recommendations.
Our Services
Managed Solutions
With a TestMate UX Testing Plan, you know that you’re providing your customers with a user-centric experience across all your digital financial platforms.
Learn MoreWe use real Australian users when testing your website to ensure you receive top-quality analysis and results for maximum return on investment and retention.
Actionable reporting
We provide an insightful action report on how your marketing strategies are performing so you can continue to get the best possible ROI.
Part of your team
We’ve developed a platform we’re passionate about that connects your brand’s identity to your customers. Testmate closely work with you every step of the way to ensure the best user experience.
Australian users
We conduct 100% of our user testing in Australia and always with Australian testers. This eliminates language issues, ensures the results reflect the Australian market and elevates the quality of the analysis we can provide you with. Our user testing with Australian users ensures high-quality testing and analysis for our clients.
Flexible solutions
Depending on the package you have selected, we’ll provide some or all of the below: Customised test plan, prototype review, recruiting and briefing testers, testing videos, analysed observations report, basic or comprehensive recommendations report, testing highlights video and dedicated account management.
Start improving your user’s experience today
TestMate for
Designers
Discover usability and design issues before they go to the larger market.
Product
Learn about user preferences via ecommerce testing and remove any areas that are problematic. Visually see where and why your customers become frustrated online.
Marketing
Get a better understanding of user behaviour without spending valuable time assessing the data. That’s what we’re here for!
Frequently asked questions
The difference between conducting no user research and conducting user research with only 1 participants is massive. With regular usability tests you are able to find and eliminate all of the negative experiences and road blocks that are
Our testers are everyday Australian internet users. They can sign up via this website, or we’ll recruit to find the correct demographic for your test. Interested in becoming a tester? Check out this page.
We take privacy very seriously and all our testers and employees sign non-disclosure agreements. Prototypes can be hosted on our secure server, and we treat all material as confidential.
Depending on the package you have selected, we’ll provide some or all of the below: Customised Test Plan, Prototype review, recruiting and briefing testers, testing videos, analysed observations report, basic or comprehensive recommendations report, testing highlights video, dedicated Account Manager.
Depending on the size and complexity of your project, and which package you choose, you’ll have your results within 2-5 business days from the date the test starts. Preliminary results can come in even sooner!
A researcher will design a test plan by identifying the key tasks that they would like to investigate, they can then recruit participants that match their audience, and have them record their screens while they carry out those tasks on the interface. The researcher then uses these recordings to catalogue observations and insights that can be used to make better design decisions.