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How retailers are evolving to exceed customer expectations online and how you can too

Retail shopping doesn’t mean what it used to. Despite in-store sales falling in recent years, retailers have adapted to the … Continue reading “How retailers are evolving to exceed customer expectations online and how you can too”

How many User Testers do you need?

Say you went fishing and had one day to catch as many fish as you can from several different ponds. … Continue reading “How many User Testers do you need?”

How To Conduct User Testing: A Step by Step Guide

Despite many variations in methodology, user testing can be broken down into five general steps.  Define the objectives, Develop a … Continue reading “How To Conduct User Testing: A Step by Step Guide”

The Pitfalls of UX Design and How to Avoid Them

75% of organizations think they are user-centric, but only 30% of consumers believe this is the case In today’s world, … Continue reading “The Pitfalls of UX Design and How to Avoid Them”

8 Dos and Don’ts of Online Checkouts 

The checkout is the bottom line of any e-commerce business model. It’s the culmination of all your product development, design, … Continue reading “8 Dos and Don’ts of Online Checkouts “

Why Content Matters in UX Design

UX design teams have plenty of experience with testing their visual design components and UI, but an area that is … Continue reading “Why Content Matters in UX Design”

How to Increase Adoption of Customer Self-Services

“Thank you for calling, please hold while we connect you.” Cue elevator music. Wait. Wait. Wait some more. Sounds painfully … Continue reading “How to Increase Adoption of Customer Self-Services”

How retailers are evolving to exceed customer expectations online and how you can too

Retail shopping doesn’t mean what it used to. Despite in-store sales falling in recent years, retailers have adapted to the … Continue reading “How retailers are evolving to exceed customer expectations online and how you can too”

How to Increase Adoption of Customer Self-Services

“Thank you for calling, please hold while we connect you.” Cue elevator music. Wait. Wait. Wait some more. Sounds painfully … Continue reading “How to Increase Adoption of Customer Self-Services”

How to win the attention of your users

As social media platforms like Twitter, Facebook, and Instagram continue to grow in popularity, the prevalence of infinite scrolling has … Continue reading “How to win the attention of your users”

Web Design Trends for 2019

In recent years, we have seen the emergence of some exciting new technologies that we will see more and more … Continue reading “Web Design Trends for 2019”

Is Your Design Inclusive?

Inclusive design has long been established in architecture, and industrial design and more recently these principles are being applied to … Continue reading “Is Your Design Inclusive?”

Bringing User Experience to User Forms

We’ve all been there. A week after you made the mental note to yourself, you finally remember to get round … Continue reading “Bringing User Experience to User Forms”

Striving for Simplicity in Design – Is It The Ultimate Goal?

“No matter how beautiful, no matter how cool your interface, it would be better if there were less of it.” … Continue reading “Striving for Simplicity in Design – Is It The Ultimate Goal?”

Troubleshooting A Sales-Drop? Check Your Ux!

If you are experiencing a recent drop in sales, or if your sales figures are not quite where you want … Continue reading “Troubleshooting A Sales-Drop? Check Your Ux!”

Benchmarking Your Solutions

  Benchmarking whether it be in business or sport, is a process of comparing yourself with your competitors. A champion … Continue reading “Benchmarking Your Solutions”

4 Ways Your Customers Can Make Decisions For You

If you’ve spent any amount of time undertaking marketing or design activities, you know that the audience is king. Everything … Continue reading “4 Ways Your Customers Can Make Decisions For You”

Remote User Testing

User testing is a fundamental step in the journey towards launching a website. Businesses don’t want to invest time and … Continue reading “Remote User Testing”

How User Testing Helps You Make (and Save) Money Even After Your Website or App is Live

Corporations, business owners, and entrepreneurs are starting to understand that investing in usability and user testing for their digital products … Continue reading “How User Testing Helps You Make (and Save) Money Even After Your Website or App is Live”

How retailers are evolving to exceed customer expectations online and how you can too

Retail shopping doesn’t mean what it used to. Despite in-store sales falling in recent years, retailers have adapted to the … Continue reading “How retailers are evolving to exceed customer expectations online and how you can too”

How Mobile-First Design Can Improve Your Usability and Drive More Sales

Imagine a world where people carried out ALL of their daily activity on mobile devices? Imagine using your mobile for … Continue reading “How Mobile-First Design Can Improve Your Usability and Drive More Sales”

How retailers are evolving to exceed customer expectations online and how you can too

Retail shopping doesn’t mean what it used to. Despite in-store sales falling in recent years, retailers have adapted to the … Continue reading “How retailers are evolving to exceed customer expectations online and how you can too”

How many User Testers do you need?

Say you went fishing and had one day to catch as many fish as you can from several different ponds. … Continue reading “How many User Testers do you need?”

The Pitfalls of UX Design and How to Avoid Them

75% of organizations think they are user-centric, but only 30% of consumers believe this is the case In today’s world, … Continue reading “The Pitfalls of UX Design and How to Avoid Them”

8 Dos and Don’ts of Online Checkouts 

The checkout is the bottom line of any e-commerce business model. It’s the culmination of all your product development, design, … Continue reading “8 Dos and Don’ts of Online Checkouts “

Why Content Matters in UX Design

UX design teams have plenty of experience with testing their visual design components and UI, but an area that is … Continue reading “Why Content Matters in UX Design”

Remote vs Non-Remote User Testing

User testing is a way companies evaluate a customer’s user journey and online experience. The aim is to get feedback … Continue reading “Remote vs Non-Remote User Testing”

Remote User Testing

What is Remote User Testing? It stands distinct from moderated user testing, the other most common form of testing, in … Continue reading “Remote User Testing”

How To Conduct User Testing: A Step by Step Guide

Despite many variations in methodology, user testing can be broken down into five general steps.  Define the objectives, Develop a … Continue reading “How To Conduct User Testing: A Step by Step Guide”

How to Increase Adoption of Customer Self-Services

“Thank you for calling, please hold while we connect you.” Cue elevator music. Wait. Wait. Wait some more. Sounds painfully … Continue reading “How to Increase Adoption of Customer Self-Services”

How to win the attention of your users

As social media platforms like Twitter, Facebook, and Instagram continue to grow in popularity, the prevalence of infinite scrolling has … Continue reading “How to win the attention of your users”

The Powerful Influence of Psychology on UX

It has probably never occurred to you to consider the relationship between UX and Psychology. It would be a fair assumption … Continue reading “The Powerful Influence of Psychology on UX”

Affordable UX Solutions For Any Budget

UX is concerned with the practice of design of a website, app or product, that is concentrated on providing the … Continue reading “Affordable UX Solutions For Any Budget”

Utilising Customer Feedback on Explainer Videos

So, now you know the huge value explainer videos can add in the right context, and how to use customer … Continue reading “Utilising Customer Feedback on Explainer Videos”

Getting Key User Feedback on Explainer Videos

Explainer videos are a super easy, attention grabbing and customer friendly way to get your message across – whether it’s … Continue reading “Getting Key User Feedback on Explainer Videos”

How To Conduct User Testing: A Step by Step Guide

Despite many variations in methodology, user testing can be broken down into five general steps.  Define the objectives, Develop a … Continue reading “How To Conduct User Testing: A Step by Step Guide”

How to Increase Adoption of Customer Self-Services

“Thank you for calling, please hold while we connect you.” Cue elevator music. Wait. Wait. Wait some more. Sounds painfully … Continue reading “How to Increase Adoption of Customer Self-Services”

How to win the attention of your users

As social media platforms like Twitter, Facebook, and Instagram continue to grow in popularity, the prevalence of infinite scrolling has … Continue reading “How to win the attention of your users”

The Powerful Influence of Psychology on UX

It has probably never occurred to you to consider the relationship between UX and Psychology. It would be a fair assumption … Continue reading “The Powerful Influence of Psychology on UX”

Affordable UX Solutions For Any Budget

UX is concerned with the practice of design of a website, app or product, that is concentrated on providing the … Continue reading “Affordable UX Solutions For Any Budget”

Getting Key User Feedback on Explainer Videos

Explainer videos are a super easy, attention grabbing and customer friendly way to get your message across – whether it’s … Continue reading “Getting Key User Feedback on Explainer Videos”

What is NPS & How to Make it Useful

What is NPS? The NPS tool is the benchmark business, customer relationship tool in widespread use in the business world … Continue reading “What is NPS & How to Make it Useful”

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