How Testmate works

We’ve developed a process that gives you access to Australian customers and a comprehensive analysis of how they experience your digital product.

Tell us what you need

Get in contact and we’ll work together to understand your needs.

Create a test plan

We’ll put together a custom test plan based on the questions you need answered.

We find the right users

We’ll find Australian users within your selected demographic to test your site, app or digital product.

Run user tests

Our perceptive testers will provide videos with detailed feedback about what works and what needs to change!

Detailed analysis

With our customisable pricing plans, our team of UX experts will provide a full analysis of videos and written answers.

Review results

Watch your videos, review the actionable recommendations and start improving your users’ experience!


What is the turnaround time?
Depending on the size and complexity of your project, and which package you choose, you’ll have your results within 3-10 business days. Preliminary results can come in even sooner!
How does TestMate find Testers?
Our testers are everyday Australian internet users. They can sign up via this website, or we’ll recruit to find the correct demographic for your test.
How does TestMate Guarantee Privacy?
We take privacy very seriously and all our testers and employees sign non-disclosure agreements. Prototypes can be hosted on our secure server, and we treat all material as confidential.
What will I be getting from TestMate?
Depending on the package you have selected, we’ll provide some or all of the below: Customised Test Plan, Prototype review, recruiting and briefing testers, testing videos, analysed observations report, basic or comprehensive recommendations report, testing highlights video, dedicated Account Manager.

Improve your users’ experience