Remote User Testing

Want to know what your users really think of your website or app?
Then test remotely where users are more relaxed!

Remote user testing is the perfect way to get feedback from your target audience. You can test with people from their own home, where they are most comfortable and can complete the tests in their own time – so you’ll get lots of valuable insights.

By using our unmoderated remote user testing service, you’ll be able to see how people interact with your website or app – and find out where they get stuck or confused. This will help you make changes that will improve the overall user experience and increase conversions.

Sign up for a free consultation today and see for yourself how valuable remote user testing can be!

Our customers say it best

Superior service and genuine Aussie testers. It’s as good as it gets.
Google Reviews


Based on 23 reviews
“Working with TestMate was seamless. The results were timely, meaningful and actionable and ultimately lead to a significant improvement for our website.”

Bruce Read

Ecommerce Channels Manager


“TestMate was able to closely match our user demographics and the feedback was instrumental in the redesign of our application. The turnaround was fast and reporting insightful.”

Adam Gillick

Senior Executive – Brand and Marketing

Pedders Suspension

"We are a government agency and we were very happy with TestMate, who we used to test our new website. They offer an extremely competitive, full-package user testing service. They work... Read more

Michael Day

Head of Communications

Australian Institute of Family Studies


Our solution
is gauranteed

  • We ensure you are
    happy with every tester.
  • We gaurantee you receive valuable insights from
    our research report.
  • 100% satisfied or your money
    back – no questions asked.

Important questions

This can be a tricky question to answer. In short, most of our tests are between 8-16 users. If you are testing on multiple devices then 12-16 is often better so you can split it either 6-8 per device.

In terms of the slightly longer answer, if you test 10 testers you should find usability issues affecting down to 25% of users (with 95% confidence). If you want to find rarer issues, affecting down to only say 5% of users, then you would need 40 testers to have the same confidence.

In addition if you require quantitative data to inform decisions then you often need to test with numbers in the order of 100-200 testers.

Yes, as long as users can access your prototype then we can test it. We do find prototypes work best when fully linked up. So that means all the link on the pages are clickable (even if just to the same page). This helps users click more naturally and then can’t guess the ‘happy path’ as easily

Yes, absolutely. With every report you also get all the raw data yourself so you can also go back and review and look deeper into areas of interest.

Our minimum number is 6 testers for any user test. This ensures we get sufficient data to be able to provide complete reports and have confidence in our recommendations.

The maximum number of users in a user test does depend on the demographic requirements. But for loose demographics (broad cross section of Australian population) we can test up to 400 participants.

The timing of our projects does depend on the report type and the number of participants. Normally this is within a two week start to finish period, however this can be 3 or even 4 weeks for significantly larger sample sizes. In a two week project perios we usually take one week doing all the preparation in terms of briefing, test plan and recruitment. After text launch we usaully deliver the report within one week of the test commencement.

Yes, all of our data is securely stored on Australian servers. We take privacy and security very seriously. We do not store any personal credit card details.
In additional any personal data from user tests is blurred out on any vision to the client.

Yes, we offer a range of different user testing services which includes moderated, remote undmoderated and remote moderated user testing.

Sometimes systems will require real personal information to be used. We can still test in these situations. Our users will be make aware of the requirements around personal information before testing and we also blur out any personal information before sending it through to clients. In this way testers personal information is protected.