What you get from Testmate Services
Clear answers
No waffle – just succinct insights and clear, direct actions for solving your burning issues.
Fast turnaround
We turn around high quality research fast. We typically deliver results within 1 week of testing.
Quality Research
We ensure you can confidently make design decisions that will improve usability and conversion.
5 steps to deep insights
Our end to end user testing service is simple and we integrate in with your team to ultimately provide clear actionable recommendations
1. Briefing
Quality research starts with getting the right information. We examine your burning questions and pinpoint what you’re trying to achieve. Then we then dive into the details to find out what we need to know in order to deliver you the truth.
2. Test Plan
We work closely with you to create a test plan that directly talks back to your testing objectives. We also independently test this plan before it goes out for testing, helping to ensure we uncover the right answers to your questions.
3. Testing
Testers will complete their tasks and we will record their screen as they talk aloud and naturally work through your website. At the end testers will also complete a written survey where we can get more specific answers to your questions or bring attention to certain aspects of the experience.
4. Analysis & Reporting
We then analyse the user videos and written surveys, carefully annotating and categorising all of the data. We then produce succinct reports which talk directly to questions you are looking to answer, with the data to back it up.
5. Recommendations
We provide actionable findings and recommendations on how to solve any major issues.
We make sure you have clear next steps and an action plan on how to effectively implement any proposed changes.
1. Briefing
Quality research starts with getting the right information. We examine your burning questions and pinpoint what you’re trying to achieve. Then we then dive into the details to find out what we need to know in order to deliver you the truth.
2. Test Plan
We work closely with you to create a test plan that directly talks back to your testing objectives. We also independently test this plan before it goes out for testing, helping to ensure we uncover the right answers to your questions.
3. Testing
Testers will complete their tasks and we will record their screen as they talk aloud and naturally work through your website. At the end testers will also complete a written survey where we can get more specific answers to your questions or bring attention to certain aspects of the experience.
4. Analysis & Reporting
We then analyse the user videos and written surveys, carefully annotating and categorising all of the data. We then produce succinct reports which talk directly to questions you are looking to answer, with the data to back it up.
5. Recommendations
We provide actionable findings and recommendations on how to solve any major issues.
We make sure you have clear next steps and an action plan on how to effectively implement any proposed changes.
HIGH QUALITY TESTERS
Test with prospective customers
Better results using testers trained to clearly articulate their thoughts, and matched to target demographics
HIGH QUALITY TESTERS
Test with prospective customers
Better results using testers trained to clearly articulate their thoughts, and matched to target demographics
Meet Simon, an IT consultant from Perth, who typically starts his day with a 5km run through King’s Park. He’s one of our 8,000+ testers.
Case Studies
Swann Insurance
USER TESTING - EXISTING WEBSITE / DESIGN PROTOTYPE / STAGING
Testmate worked with Swann’s marketing team to come up with a comprehensive user testing schedule to help maximise the success of their website redesign and wanted to improve their conversion rate.
Italian Villa Vacations
WIREFRAME / DESIGN PROTOTYPE / STAGING - USER TESTING
Italian Villa Vacations is a high end travel business that exudes luxury – user testing was going to be critical to identify if they could build a user experience that supported their higher price points.
Our services
are guaranteed
- We ensure you get critical feedback
from every tester. - We guarantee concise, actionable and valuable feedback with every report.
- 100% satisfaction or your money
back – no questions asked.
Important questions
We take the privacy, data and security of our clients and testers very seriously and will never share or sell any private data. All data is stored on Australian servers. Working with numerous government agencies and larger corportates we have enforced the highest standards of data protection. There is no personal tester information shared with clients. We are committed to keeping all data we access safe.
To read more about our tester Privacy Policy follow the link.
This can be a tricky question to answer. In short, most of our tests are between 8-16 users. If you are testing on multiple devices then 12-16 is often better so you can split it either 6-8 per device.
In terms of the slightly longer answer, if you test 10 testers you should find usability issues affecting down to 25% of users (with 95% confidence). If you want to find rarer issues, affecting down to only say 5% of users, then you would need 40 testers to have the same confidence.
In addition if you require quantitative data to inform decisions then you often need to test with numbers in the order of 100-200 testers.
Yes, as long as users can access your prototype then we can test it. We do find prototypes work best when fully linked up. So that means all the link on the pages are clickable (even if just to the same page). This helps users click more naturally and then can’t guess the ‘happy path’ as easily
Yes, absolutely. With every report you also get all the raw data yourself so you can also go back and review and look deeper into areas of interest.
Our minimum number is 6 testers for any user test. This ensures we get sufficient data to be able to provide complete reports and have confidence in our recommendations.
The maximum number of users in a user test does depend on the demographic requirements. But for loose demographics (broad cross section of Australian population) we can test up to 400 participants.
The timing of our projects does depend on the report type and the number of participants. Normally this is within a two-week period start to finish , however, this can be 3 or even 4 weeks for significantly larger sample sizes. In a two-week project period, we usually take one week to do all the preparation in terms of briefing, test plan and recruitment. After the test launch, we usually deliver the report within one week of the test commencement.
Yes, all of our data is securely stored on Australian servers. We take privacy and security very seriously. We do not store any personal credit card details.
In additional any personal data from user tests is blurred out on any vision to the client.
Yes, we offer a range of different user testing services which includes moderated, remote undmoderated and remote moderated user testing.
Sometimes systems will require real personal information to be used. We can still test in these situations. Our users will be made aware of the requirements around personal information before testing and we also blur out any personal information before sending it through to clients. In this way, testers’ personal information is protected.
