Bring on a trained and experienced Testmate UX researcher, supported by a team skilled in user testing and market research, with over 10,000 user tests under the belt.
Our plug-and-play solution means we can assist on projects as needed, ensuring a seamless user experience, and you only pay for what you use.
Working with us grants you access to our extensive 8,000-user tester database, simplifying user tester recruiting and customised user research.
Our Process
As an integral part of your team and a variable cost solution, we cater to overflow needs or substitute for an internal UX researcher role. We start with extensive planning, aligning with your global research objectives or upcoming projects, and develop a research plan with impactful UX research methods.
In collaboration with you, we create a test plan that aligns with your testing objectives. Our UX research consultants independently assess this plan before testing, to ensure it reveals the right answers to your questions.
Testers engage in tasks, with their screens recorded as they verbally and naturally interact with your website. A written survey at the end provides specific answers to your questions, highlighting key aspects of the user interface and experience.
Our analysis of user videos and surveys includes careful annotation and categorisation of data. We produce succinct reports that respond directly to your questions, backed by robust data, offering strategic digital capabilities.
We provide actionable findings and recommendations to resolve any major issues, ensuring you have a clear action plan for effective implementation. As one of the top UX research agencies, Testmate delivers skilled research consultants and UX research consulting services for a comprehensive user research study.
As an integral part of your team and a variable cost solution, we cater to overflow needs or substitute for an internal UX researcher role. We start with extensive planning, aligning with your global research objectives or upcoming projects, and develop a research plan with impactful UX research methods.
In collaboration with you, we create a test plan that aligns with your testing objectives. Our UX research consultants independently assess this plan before testing, to ensure it reveals the right answers to your questions.
Testers engage in tasks, with their screens recorded as they verbally and naturally interact with your website. A written survey at the end provides specific answers to your questions, highlighting key aspects of the user interface and experience.
Our analysis of user videos and surveys includes careful annotation and categorisation of data. We produce succinct reports that respond directly to your questions, backed by robust data, offering strategic digital capabilities.
We provide actionable findings and recommendations to resolve any major issues, ensuring you have a clear action plan for effective implementation. As one of the top UX research agencies, Testmate delivers skilled research consultants and UX research consulting services for a comprehensive user research study.
4.7
Ecommerce Channels Manager
Jeanswest
Senior Executive – Brand and Marketing
Pedders Suspension
Head of Communications
Australian Institute of Family Studies
At TestMate, our approach to identifying usability issues is grounded in comprehensive data analysis and user feedback. During the UX research process, we closely observe user behaviour to pinpoint areas where users encounter difficulties.
Our skilled UX researchers employ a variety of UX solutions, including detailed usability testing. The insights we gather directly inform the enhancement of UX design to ultimately improve user satisfaction.
User feedback is pivotal in shaping the UX solutions we offer at TestMate. By meticulously analysing user feedback, we gain valuable insights into user behaviour and preferences.
This information is crucial in tailoring our UX design process to meet the specific needs and expectations of our clients, ensuring enhanced user satisfaction and resolving any potential usability issues.
We work all around Australia and have completed projects in Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Geelong, Gold Coast, Wollongong & Newcastle.
