Bring on a trained and experienced Testmate UX researcher who is supported by a team with over 10,000 user tests under the belt.
Our plug and play solution means we can help on projects as needed and you only pay for what you use.
When you work with us you get access to our 8,000 user tester database, making user tester recruiting easy.
Our Process
We come in as part of your team, as a variable cost, either to help with overflow or substitute for an internal UX researcher role. We start with extensive planning, to properly understand your global research objectives or upcoming projects. We then work in with your with timings and requirements to develop a research plan that has impact.
We work closely with you to create a test plan that directly talks back to your testing objectives. We also independently test this plan before it goes out for testing, helping to ensure we uncover the right answers to your questions.
Testers will complete their tasks and we will record their screen as they talk aloud and naturally work through your website. At the end testers will also complete a written survey where we can get more specific answers to your questions or bring attention to certain aspects of the experience.
We then analyse the user videos and written surveys, carefully annotating and categorising all of the data. We then produce succinct reports which talk directly to questions you are looking to answer, with the data to back it up.
We provide actionable findings and recommendations on how to solve any major issues.
We makes sure you have clear next steps and action plan on how to effectively implement and proposed changes.
We come in as part of your team, as a variable cost, either to help with overflow or substitute for an internal UX researcher role. We start with extensive planning, to properly understand your global research objectives or upcoming projects. We then work in with your with timings and requirements to develop a research plan that has impact.
We work closely with you to create a test plan that directly talks back to your testing objectives. We also independently test this plan before it goes out for testing, helping to ensure we uncover the right answers to your questions.
Testers will complete their tasks and we will record their screen as they talk aloud and naturally work through your website. At the end testers will also complete a written survey where we can get more specific answers to your questions or bring attention to certain aspects of the experience.
We then analyse the user videos and written surveys, carefully annotating and categorising all of the data. We then produce succinct reports which talk directly to questions you are looking to answer, with the data to back it up.
We provide actionable findings and recommendations on how to solve any major issues.
We makes sure you have clear next steps and action plan on how to effectively implement and proposed changes.
4.7
Ecommerce Channels Manager
Jeanswest
Senior Executive – Brand and Marketing
Pedders Suspension
Head of Communications
Australian Institute of Family Studies
Yes, by brining us into your team you also get full access to our testing database and can use accordingly.
Different to our user testing projects under this model we are working in directly with you and will simply charge out for hours required for any research work. We can provide indicative numbers or work towards a budget you have.
We have had the privilege of working with various notable businesses across different industries. Here are a few examples of companies that have utilised our UX Researcher services:
Services Australia: As a trusted government agency, Services Australia recognised the importance of providing a seamless user experience for their online services. They collaborated with our UX Researchers to conduct in-depth user interviews, usability testing, and persona development. The insights gained helped Services Australia optimise their digital platforms, making it easier for citizens to access government services efficiently.
Westpac: Westpac, one of Australia’s largest banks, sought our expertise in UX research to enhance their digital banking experience. Our UX Researchers conducted user testing on Westpac’s mobile app and online banking portal, identifying pain points and opportunities for improvement. Through iterative design changes informed by our research findings, Westpac was able to provide a more intuitive and user-friendly banking experience to its customers.
Me Boxes: Me Boxes is a prominent provider of high-quality aluminium toolboxes and canopies in the Australian market. Recognising the significance of a user-friendly online shopping experience, Me Boxes partnered with our UX Researchers. We conducted extensive user testing, evaluated their website’s navigation, checkout process, and overall usability. Our research findings helped Me Boxes make informed design decisions, ensuring a seamless and enjoyable purchasing journey for their customers.
