Top Rated UX Research Agency

As Australia’s leading UX Research Agency, our team of user experience researchers and usability testing experts will hit the ground running by integrating with your team and working with you to produce high-quality, actionable insights.

madeleine-navin-img

How it works

features-4

Experienced Research Partners

Bring on a trained and experienced Testmate UX researcher, supported by a team skilled in user testing and market research, with over 10,000 user tests under the belt.

pay-what-you-use

Pay for What You Use

Our plug-and-play solution means we can assist on projects as needed, ensuring a seamless user experience, and you only pay for what you use.

access-to-tester-database

Access to Tester Database

Working with us grants you access to our extensive 8,000-user tester database, simplifying user tester recruiting and customised user research.

Working Together

Our Process

Brief

1. Planning

As an integral part of your team and a variable cost solution, we cater to overflow needs or substitute for an internal UX researcher role. We start with extensive planning, aligning with your global research objectives or upcoming projects, and develop a research plan with impactful UX research methods.

testplan

2. Test Plan

In collaboration with you, we create a test plan that aligns with your testing objectives. Our UX research consultants independently assess this plan before testing, to ensure it reveals the right answers to your questions.

testing-testmate

3. Testing

Testers engage in tasks, with their screens recorded as they verbally and naturally interact with your website. A written survey at the end provides specific answers to your questions, highlighting key aspects of the user interface and experience.

AR

4. Analysis & Reporting

Our analysis of user videos and surveys includes careful annotation and categorisation of data. We produce succinct reports that respond directly to your questions, backed by robust data, offering strategic digital capabilities.

recomandation

5. Recommendations

We provide actionable findings and recommendations to resolve any major issues, ensuring you have a clear action plan for effective implementation. As one of the top UX research agencies, Testmate delivers skilled research consultants and UX research consulting services for a comprehensive user research study.

Brief

1. Planning

As an integral part of your team and a variable cost solution, we cater to overflow needs or substitute for an internal UX researcher role. We start with extensive planning, aligning with your global research objectives or upcoming projects, and develop a research plan with impactful UX research methods.

testplan

2. Test Plan

In collaboration with you, we create a test plan that aligns with your testing objectives. Our UX research consultants independently assess this plan before testing, to ensure it reveals the right answers to your questions.

testing-testmate

3. Testing

Testers engage in tasks, with their screens recorded as they verbally and naturally interact with your website. A written survey at the end provides specific answers to your questions, highlighting key aspects of the user interface and experience.

AR

4. Analysis & Reporting

Our analysis of user videos and surveys includes careful annotation and categorisation of data. We produce succinct reports that respond directly to your questions, backed by robust data, offering strategic digital capabilities.

recomandation

5. Recommendations

We provide actionable findings and recommendations to resolve any major issues, ensuring you have a clear action plan for effective implementation. As one of the top UX research agencies, Testmate delivers skilled research consultants and UX research consulting services for a comprehensive user research study.

Our customers say it best

Superior service and genuine Aussie testers. It’s as good as it gets.
google
Google Reviews

4.7

Based on 23 reviews
“Working with TestMate was seamless. The results were timely, meaningful and actionable and ultimately lead to a significant improvement for our website.”
Bruce-Read

Bruce Read

Ecommerce Channels Manager

Jeanswest

“TestMate was able to closely match our user demographics and the feedback was instrumental in the redesign of our application. The turnaround was fast and reporting insightful.”
Adam-Gillick

Adam Gillick

Senior Executive – Brand and Marketing

Pedders Suspension

"We are a government agency and we were very happy with TestMate, who we used to test our new website. They offer an extremely competitive, full-package user testing service. They work... Read more
michaelphillipday

Michael Day

Head of Communications

Australian Institute of Family Studies

Case Studies

Swann Insurance

USER TESTING - EXISTING WEBSITE / DESIGN PROTOTYPE / STAGING
Testmate worked with Swann’s marketing team to come up with a comprehensive user testing schedule to help maximise the success of their website redesign and wanted to improve their conversion rate.

Italian Villa Vacations

WIREFRAME / DESIGN PROTOTYPE / STAGING - USER TESTING
Italian Villa Vacations is a high end travel business that exudes luxury – user testing was going to be critical to identify if they could build a user experience that supported their higher price points.
solution

Our solution
is guaranteed

  • Experience the power of detailed data analysis – turning complex user feedback into straightforward, impactful strategies.
  • Dive deep into user behaviour with our targeted research – delivering insights that drive user satisfaction.
  • Complete satisfaction is guaranteed, or you will receive a full refund, no questions asked.

Important questions

At TestMate, our approach to identifying usability issues is grounded in comprehensive data analysis and user feedback. During the UX research process, we closely observe user behaviour to pinpoint areas where users encounter difficulties.

Our skilled UX researchers employ a variety of UX solutions, including detailed usability testing. The insights we gather directly inform the enhancement of UX design to ultimately improve user satisfaction.

User feedback is pivotal in shaping the UX solutions we offer at TestMate. By meticulously analysing user feedback, we gain valuable insights into user behaviour and preferences.

This information is crucial in tailoring our UX design process to meet the specific needs and expectations of our clients, ensuring enhanced user satisfaction and resolving any potential usability issues.